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Jackpot City Casino Review

A C$ 1,600 welcome package awaits new players

Jackpot City Casino, established in 1998, has become a mainstay in the online gaming industry, receiving numerous awards for its user-centric approach and diverse gaming portfolio. 

Owned by Bayton Ltd, which also operates several other reputable casinos, Jackpot City has cemented its reputation as a trustworthy and high-quality gaming destination. 

This review will delve into its licenses and regulatory adherence, particularly concerning Canadian players, to underline the casino’s commitment to legal and secure gaming practices.

Jackpot City Welcome Bonus – The full details

  • The Welcome Offer: New players are greeted with an enticing welcome package at Jackpot City Casino, featuring a total of C$1,600 in deposit bonuses plus 10 daily spins. This bonus not only boosts the initial playing capacity but also offers the thrilling opportunity to win a jackpot of C$1,000,000 – every day!
  • Staged Bonus Structure: The welcome bonus is structured in four stages, each providing a 100% match on deposits up to C$400. This approach ensures the bonus is spread out, allowing players to maximize their benefits over the first four deposits. A minimum deposit of C$10 is required to qualify for each of these bonus increments, making it accessible to a wide range of players.
  • Wagering Requirements and Time Limits: There is a 35x wagering requirement attached to the bonus, which must be met to unlock and withdraw any winnings. Additionally, there is a 7-day timeframe from the moment of account creation to claim the welcome offer, necessitating prompt action by new players to take full advantage of this opportunity.
  • Game Contribution Percentages: It is important to note that while most slots contribute 100% towards the wagering requirements, games from NetEnt are an exception, counting for only 50%. This differentiation in game contribution rates is crucial for players strategizing to efficiently meet the wagering conditions.

Jackpot City Casino Game Selection

Jackpot City boasts a library of over 3,000 games, including a wide variety of slots, table games, live casino experiences, and bingo and keno. The casino partners with leading game providers like Pragmatic Play, Games Global, and NetEnt, ensuring a high-quality and diverse gaming experience. 

The casino’s software is user-friendly, providing a seamless and engaging experience with regular updates and new game additions to keep the content fresh and exciting. There is a Jackpot City app available for both iOS and Android in their respective app stores. 

Jackpot City Payment Methods (Withdrawals and Deposits)

Players at Jackpot City Casino can choose from a variety of payment methods, including VISA, MasterCard, Neteller, Skrill, PaySafe, and Interac. Transaction times are competitive, with the casino prioritizing quick processing, although specifics depend on the chosen method. 

Fees are non-existent, and the casino accepts several currencies, enhancing accessibility for international players. Compared to its peers, Jackpot City stands out for its swift and reliable withdrawal process, ensuring players can easily manage their funds with confidence and convenience.

Jackpot City Customer Support – Contact methods listed

The support team at Jackpot City can be reached through various channels, ensuring your questions are addressed promptly and effectively.
Multiple Contact Options:

  • Live Chat: Available 24/7, the live chat feature offers real-time assistance for immediate resolution of queries and concerns.
  • Email: Players can send detailed inquiries to, with the support team known for their prompt and thorough responses.
  • Phone: For direct verbal communication, customers can call (800) 768-1946, where experienced support staff are ready to help with any issue.

Additional Support Resources: Beyond direct contact, Jackpot City Casino provides an array of self-help resources. The comprehensive FAQ section and detailed tutorials are designed to empower players, allowing them to resolve common issues swiftly and enhance their gaming experience.


Jackpot City Casino excels in delivering a comprehensive and enjoyable gaming experience, marked by a generous welcome bonus, an extensive game selection, robust payment methods, and dependable customer support. Its long-standing presence in the market, combined with consistent updates and player-centric services, makes it a top choice for gamers of all preferences. Whether you’re into slots, table games, or live casino action, Jackpot City caters to a broad spectrum of gaming tastes and preferences.